Shipping

How do I track my order?

Follow the tracking link that we sent you in the dispatch confirmation e-mail.


How long does it take until I receive my order?

Usually, the delivery happens within two weeks after you receive the order confirmation.


If the delivery takes more than two weeks, you have the right to withdraw from the purchase and request a refund. In this case, please indicate in this form that you want to withdraw from the purchase on the grounds of the delivery taking more than two weeks.


Which countries do you deliver to?

We deliver to Germany, Austria, and Switzerland.


How do I track my order?

Follow the tracking link that we sent you in the dispatch confirmation e-mail.


How long does it take until I receive my order?

Usually, the delivery happens within two weeks after you receive the order confirmation.


If the delivery takes more than two weeks, you have the right to withdraw from the purchase and request a refund. In this case, please indicate in this form that you want to withdraw from the purchase on the grounds of the delivery taking more than two weeks.


Which countries do you deliver to?

We deliver to Germany, Austria, and Switzerland.


My order hasn´t arrived, despite the shipment tracking showing that the shipment was delivered.

If you have not received your order, despite tracking showing that it was delivered, please tell us about this in this form. Our Support Team will help resolve this problem.


How do I track my order?

Follow the tracking link that we sent you in the dispatch confirmation e-mail.


How long does it take until I receive my order?

Usually, the delivery happens within two weeks after you receive the order confirmation.


If the delivery takes more than two weeks, you have the right to withdraw from the purchase and request a refund. In this case, please indicate in this form that you want to withdraw from the purchase on the grounds of the delivery taking more than two weeks.